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Terms & Conditions

Customer Care

At Mă-Kè Bonsai Portugal, our customers are at the heart of everything we do. We are dedicated to delivering exceptional service, high-quality products, and a seamless experience every step of the way. Our Customer Care Policy outlines our commitment to ensuring your satisfaction and trust.

1. Our Commitment to You

  • Provide high-quality bonsai trees, tools, and accessories that meet our exacting standards.

  • Offer clear communication and timely responses to all customer inquiries.

  • Ensure a safe and secure online shopping experience through our website.

  • Continuously improve our services based on customer feedback.

2. Communication Channels

We are here to assist you with any queries, feedback, or concerns.

  • 📧 Email: info@makebonsai.com

  • 📞 Phone: +351 820 766

  • We aim to respond to all inquiries within 24 working hours.

3. Ordering & Delivery

  • Orders are dispatched promptly and securely packaged.

  • Delivery timelines are communicated clearly, with updates provided whenever possible.

  • For more details, refer to our Shipping Policy.

4. Returns & Refunds

  • If you are not fully satisfied with your purchase, our Returns & Exchange Policy outlines the steps for refunds or replacements.

  • Damaged or defective goods will be prioritised for swift resolution.

5. Privacy & Data Protection

  • Your privacy is important to us. We adhere to strict data protection regulations and never share your information with third parties without consent.

  • For more details, please review our Privacy Policy.

6. Resolving Complaints

  • If you encounter an issue, please contact us directly via email or phone.

  • We aim to resolve complaints fairly, efficiently, and transparently within 5 working days.

7. Feedback & Improvement

  • We value your feedback and encourage you to share your thoughts on our products and services.

  • Your insights help us grow and improve our offerings.

8. Ethical Practices

  • We are committed to sustainability, ethical sourcing, and responsible business practices.

  • Our goal is to ensure that every interaction reflects our core values of integrity, transparency, and respect.

9. Customer Care Hours

  • Monday to Friday: 9:00 AM – 5:00 PM

  • Closed on weekends and public holidays

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At Mă-Kè Bonsai Portugal, your satisfaction is our priority. We strive to create lasting relationships with our customers by delivering exceptional service and unmatched quality.

Privacy & Safety

At Mă-Kè Bonsai Portugal, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data to ensure a safe and secure online experience while interacting with our website.

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1. Data Collection

We only collect personal data necessary to provide you with our services and improve your experience. The information we may collect includes:

  • Personal Details: Name, email address, phone number, and delivery address.

  • Payment Information: Securely processed through trusted third-party payment providers.

  • Website Usage Data: IP addresses, browser type, and usage analytics to enhance our website’s functionality.

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2. How We Use Your Data

Your data is used to:

  • Process and fulfill your orders.

  • Communicate important updates about your order or account.

  • Provide customer support and respond to inquiries.

  • Send occasional marketing updates (only if you’ve opted in).

  • Improve website performance and user experience.

We never sell or share your personal information with third parties for marketing purposes.

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3. Data Protection & Security

We implement advanced security measures to protect your data, including:

  • Encrypted payment gateways for secure transactions.

  • SSL (Secure Socket Layer) technology for secure browsing.

  • Regular security audits to prevent unauthorized access.

Your data is stored securely and only accessed by authorized personnel.

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4. Cookies Policy

Our website uses cookies to enhance your browsing experience:

  • Cookies help us remember your preferences and track website usage.

  • You can manage or disable cookies through your browser settings.

  • By using our website, you consent to our use of cookies.

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5. Third-Party Services

We may use trusted third-party services (e.g., payment processors, couriers) to deliver our services. These providers have their own privacy policies, and we recommend reviewing them if necessary.

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6. Your Rights

You have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing communications at any time.

  • Request a copy of the information we hold about you.

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To exercise these rights, please contact us via:
📧 Email: info@makebonsai.com
📞 Phone: +351 820 755

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7. Data Retention

We retain your personal data only for as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes.

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8. Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

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9. Updates to This Policy

We may update this Privacy & Safety Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

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10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:
📧 Email: info@makebonsai.com
📞 Phone: +351 820 755

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At Mă-Kè Bonsai Portugal, your privacy and safety are our priority. We are committed to maintaining transparency and trust in all our interactions.

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Thank you for choosing Mă-Kè Bonsai – where tradition meets excellence.

Wholesale Inquiries

At Mă-Kè Bonsai Portugal, we offer exclusive wholesale opportunities for businesses, retailers, and enthusiasts looking to purchase bonsai trees, tools, and accessories in bulk. Enjoy competitive volume discounts on high-quality products tailored to your needs.

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Whether you're stocking a garden center, running workshops, or expanding your bonsai offerings, we're here to support your business growth with reliable service and exceptional products.

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Get in touch with us today to discuss your wholesale requirements and discover how we can partner together for success.

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📧 Email: info@makebonsai.com
📞 Phone: +351 820 755

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Grow your business with Mă-Kè Bonsai – where tradition meets excellence.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

Payment Methods
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