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These are the terms and conditions, which apply to your use of this Website ( and the purchase of Goods and Services from us. If you do not agree to these Conditions, you must not use this Website.

This Website and the Goods and Services displayed on it are provided by Ma-Ke Bonsai of 66 Harvey Road, Whitton, TW4 5LU, ("we", "us" and "our"). When we refer to "you" and "your" we mean the user of this Website, purchaser of Goods or user of our Services.


You should read these Conditions carefully before using this Website or purchasing any Goods or Services from us.

We reserve the right to change these Conditions at any time. Any changes to the Conditions will be effective after the change is published on this Website. You should check these Conditions before each order or booking as they may have changed since your last visit.


If you have any questions about Conditions, the Services or this Website, please contact us using the contact details in the “Contact” section of this Website.


When the following words with capital letters are used in these Conditions, they shall have the following meaning:

“Class” any Course, Workshop or Class provided by us or on our behalf at the Nursery or Studios as part of the Services;

“Conditions” the terms and conditions as set out in this document and as amended from time to time.

“Goods” any Goods offered for sale at any of our Nurseries or Studios or from our Website;

“Nursery” our nursery as published on our website;

“Services” services available to you via this Website Services Section, and including Classes;

“Studio” our studios, as published on our Website




You are entitled to use the nursery and or studios or both and facilities provided  that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the company.


You must be aged 16 years or over to attend any of our Classes or to use any of our facilities at the Studios. Children between the ages of 13 and 16 may be allowed to attend provided they are accompanied by their parents.


You agree to comply with our Studio rules which you can see online or displayed in all our locations. The access rules relate to our opening hours, use of our facilities and your conduct.


You must dress appropriately for working both indoor and outdoor in variable weather condition, as classes can be conducted both indoor or outdoor.


Instructors and Classes are subject to change.


We reserve the right to refuse you access to the Nursery and Studios and suspend or terminate your use of our Services if in our reasonable opinion your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise not be in the interests of other users of our Studios or participants in our Classes. Following such suspension or termination, any privileges shall be forfeited and you shall not be entitled to any refund.


Please arrive at least 10 minutes before the scheduled class start time.




You need to setup an account to book classes online.


You can check availability and book Classes in advance online via our Website. Multiple Classes can also be purchased as blocks at discounted rates. When you book a Class, one will be deducted from your account.


We have only a limited number of seats, so classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient classes in your account.


You may cancel a booking up to 72 hours before the Class and receive a credit for the class.  You can cancel by emailing or phoning us. If you cancel less than 72 hours in advance your account will be deducted for that class, including those places allocated via the waitlist, and you will not be refunded.


If the Class you wish to attend is fully booked, you may choose an alternative Class with remaining spaces.


In certain circumstances, you will be issued with a free “Advantage Pass”. Advantage Passes will expire 1 month from issue.


Price details for classes are available on our Website and shall be such prices as determined by us from time to time.


Classes will expire 12 months from purchase.


Class bookings are not transferable to any other person and you should not allow anyone else to book Classes using your Classes.


Subject to any statutory right of cancellation, payments for Classes are non-refundable unless otherwise stated in these Conditions.


If you change your mind about any Goods purchased from us, you may return them to any of our Nursery or Studios within 7 days with your receipt and we will give you a full refund provided that the Goods are unused and are not damaged. This does not affect your statutory rights as a consumer.


Concerning perishable goods, you can cancel or change any of your current orders before dispatch by contacting Ma-Ke Bonsai. If you wish to cancel your order after delivery and you do so in writing within 7 days of the date of delivery, you are entitled to a full refund or replacement, subject to these Conditions.


That if we have planted on your plant or bonsai into a specific pot of your choosing, then these items are made to order and are NOT returnable. This condition comes into place when delivery has been arranged.



Ma-Ke Bonsai will not accept responsibility for loss, theft, death, damage or illness of your bonsai while on premises.  You are strongly advised to insure your bonsai for all eventualities.

Ma-Ke Bonsai reserves the right to refuse the care of any bonsai.

Bonsai booked in for Boarding services are entitled to a full refund if cancelled more than four weeks prior to boarding.

50% refund if cancelled between four weeks and one week prior to boarding.

No refund if cancelled within one week prior to boarding.

All bonsai must be collected from the Nursery at the booked day of pickup unless expressly agreed to in writing and appropriate boarding fees paid online.

Bonsai NOT collected after this period are liable to further boarding fees and may be disposed of at the discretion of Ma-Ke Bonsai to recuperate outstanding boarding fees and make room.



Use of our site includes accessing, browsing or registering to use our Website. By using our Website you are confirming that you accept these terms of use and that you agree to abide by them.

While we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

We may update this Website from time to time and may change the content at any time. Any of the materials on our Website may be out of date at any given time and we are under no obligation to update such materials. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

By accessing this Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Conditions of use your right to use this Website will cease immediately and you must, at our discretion, return or destroy any copies of the materials you have made.

We cannot guarantee that this Website will operate in accordance with your expectations or will be error free. If you are aware of any error on this Website please contact us by email at and we will endeavour to correct it.



You must not share your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you have any reason to believe your account details have been obtained by another without consent you must contact us at as soon as possible.

We reserve the right to disable any user identification code or password used to access to this Website at any time if in our reasonable opinion you have failed to comply with these Conditions.



The Intellectual property rights in all contents of this Website and in the supply of products and Services are owned by Ma-Ke Bonsai or other third parties. You are not allowed to make any copies or to download, modify or use any of the trademarks, logos or trade names without prior written consent or the consent of such third party who may own the marks.

The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.

We and our suppliers own the intellectual property rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.



The risk in the Good purchased shall pass to the Customer upon delivery but title in the Goods supplied shall remain with Ma-Ke Bonsai until the Customer has paid all amounts outstanding to Ma-Ke Bonsai under any account whatsoever.


Until Ma-Ke Bonsai is paid in full for the Services & Products the relationship of the Customer to Ma-Ke Bonsai shall be fiduciary in respect of the Services & Products and the Customer shall keep the Services & Products separate from those of the Customer or third parties and properly stored, protected, and identified as Ma-Ke Bonsai’s property.


For good delivered by post or courier the risk of damage to or loss of the goods passes to you either at the time of delivery to you or to the agreed delivery address or at the time we attempted to deliver to you, in accordance with your delivery instructions, whichever is the sooner.


You will own the goods as soon as 1) delivery has taken place, and 2) we have received cleared payment in full.



By enrolling with Ma-Ke Bonsai and attending our studios, you acknowledge that there are inherent risks and dangers in participating in our classes and programmes.

It is your responsibility to ensure that your condition regarding Fitness and Health, and that your physical condition is appropriate for participating in our classes and programmes. A member of staff must be consulted by yourself if you are in any doubt how to correctly set up and use our equipment.

Neither Ma-Ke Bonsai or its employees shall be liable for any death, personal injury or illness that take place on our premises or that occur as a result of using our facilities or participating in our classes.

Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.



Personal belongings are brought into our premises at your own risk, and you agree that Ma-Ke Bonsai, and its employees, shall not be liable for any loss, damage or theft of any property brought onto our premises belonging to yourself or your guests.



Our Privacy Policy, which is available online, sets out the terms on which we process and use any personal data we collect from you or that you provide to us. By using this Website you consent to such processing and terms and you warrant that all data provided by you is accurate.




These Conditions, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and us in relation to your use of our Website.




We reserve the right to vary or amend these Conditions from time to time. Any changes shall take effect upon posting to this Website and our provision of Goods and Services to you.



No waiver of any of these Conditions shall be valid unless provided in writing by us.



Any dispute arising between you and us in relation to these Conditions shall be governed by English law.

We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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